---
id: "01M3D5V2CEDDHEFR6WACCJHCVZ"
title: "Working with Tickets: Open, Move, Pay"
slug: /en/user-guide/working-with-tickets/
language: en
category: user-guide
visibility: public
product: sambapos-5
order: 30
tags:
  - ticket
  - payment
  - table
excerpt: "A ticket in SambaPOS records every order and payment for a single customer. This guide summarises the ticket operations used most often during daily service. Opening a ticket Moving and merging tables Move: press Move o…"
legacyUrl: null
translationGroupId: tg-tickets
publishedAt: "2026-09-25T20:59:18.286Z"
updatedAt: "2026-09-25T20:59:18.286Z"
---

A ticket in SambaPOS records every order and payment for a single customer. This guide summarises the
ticket operations used most often during daily service.

## Opening a ticket

:::steps[New ticket]
1. Select a table on the table screen.
2. Pick the product from the category; it is added to the ticket.
3. For a portion or modifier, long-press the product.
4. Save the ticket, or simply switch to another table.
:::

## Moving and merging tables

- **Move:** press **Move** on the source table and select the target.
- **Merge:** press **Merge** on one table and select the other.
- **Split:** select items in the ticket detail and use **Split**.

:::note
Moving and merging require permissions. Grant the relevant permission to the waiter role on the **Permissions**
screen.
:::

## Taking payment

| Payment type | When to use it |
| --- | --- |
| Cash | Cash received at the till |
| Credit card | Payment through the bank terminal |
| Account | Charge to the customer account |
| Points | Loyalty point redemption |

:::warning
Charging to an account updates the customer balance automatically. The wrong customer creates an incorrect
balance that can only be corrected with a reversing entry.
:::

## Cancelling a ticket

To cancel a ticket created by mistake, open the ticket detail and use **Cancel**. Payments linked to the ticket
are reversed as well.

:::danger
Ticket cancellation cannot be undone. A cancellation reason is mandatory and tracked per reason in reports.
:::

## Tips

:::tip
Long-press on the table screen to open the quick actions menu and print a ticket in one movement.
:::